Customer Journey and Strategy Intern - Summer 2027 - Franklin, TN

Nissan Motor Corporation • Franklin, TN

9d • Onsite

About The Position

Nissan is seeking a Customer Journey and Strategy Intern to join its team in Franklin, Tennessee, for a full-time, 12-week summer program. The team owns the end-to-end customer journey strategy and Customer Ownership Journey, shaping experiences that strengthen customer loyalty and long-term engagement with the Nissan brand. The internship offers the opportunity to work across customer insights, strategy, analytics, and business planning and contribute to initiatives that influence customers’ ownership experiences.

Requirements

• Currently enrolled in an undergraduate or graduate degree program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.
• Entering junior or senior year at the start of the upcoming academic term.
• Strong data analysis and problem-solving skills.
• Experience gathering, analyzing, and interpreting data to support business decisions.
• Strong project management and organizational skills.
• Ability to collaborate effectively across multiple functions and stakeholder groups.
• Excellent written and verbal communication skills.
• Interest in customer experience, customer loyalty, consumer behavior, and business strategy.
• Proficiency in Microsoft Excel and PowerPoint.
• GPA of 3.0 or above; an official or unofficial transcript is required during the application process for verification.
• Ability to work onsite in Franklin, Tennessee.
• Must be legally authorized to work in the United States and provide proof of employment eligibility at hire.

Responsibilities

• Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.
• Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.
• Support the development and refinement of customer journey maps to identify moments that influence customer satisfaction and retention.
• Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.
• Collaborate with cross-functional teams to develop recommendations for improving customer experiences across the ownership journey.

Benefits

• Business Synergy Teams (ERGs) and opportunities to build relationships and connect with people from similar and diverse backgrounds.
• Professional training and development through innovation offerings, seminars, learning platforms, and leadership training.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed