Customer Journey and Strategy Intern - Summer 2027 - Franklin, TN

Nissan • Franklin, TN

7d • Onsite

About The Position

Nissan is seeking a Customer Journey and Strategy Intern to join its team in Franklin, Tennessee, for a 12-week summer program. The team owns the end-to-end customer journey strategy and Customer Ownership Journey, working to shape experiences that strengthen customer loyalty and long-term engagement with the Nissan brand. The internship provides exposure to customer insights, strategy, analytics, and business planning, with opportunities to contribute to initiatives influencing customer interactions throughout vehicle ownership.

The intern will analyze customer profiles and ownership data, benchmark loyalty and customer experience across industries, support customer journey mapping, and assist with strategic initiatives. The role requires collaboration across functions and the ability to develop recommendations for improving customer experiences. Work is performed onsite in Franklin, Tennessee.

Applicants must be enrolled in an undergraduate or graduate degree program in a relevant field and entering their junior or senior year at the start of the upcoming academic term. Candidates must have a GPA of at least 3.0 and be legally authorized to work in the United States. Sponsorship is not available. Employment is contingent on successful drug and background screenings. Nissan uses E-Verify to validate employment eligibility.

Requirements

• Currently enrolled in an undergraduate or graduate degree program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.
• Entering junior or senior year at the start of the upcoming academic term.
• Strong data analysis and problem-solving skills.
• Experience gathering, analyzing, and interpreting data to support business decisions.
• Strong project management and organizational skills.
• Ability to collaborate effectively across multiple functions and stakeholder groups.
• Excellent written and verbal communication skills.
• Interest in customer experience, customer loyalty, consumer behavior, and business strategy.
• Proficiency in Microsoft Excel and PowerPoint.
• GPA of 3.0 or above; an official or unofficial transcript is required during the application process for verification.
• Ability to perform work onsite in Franklin, Tennessee.
• Legally authorized to work in the United States and able to provide proof of employment eligibility at hire; sponsorship is not available.
• Successful completion of drug and background screenings in accordance with Nissan policies and applicable law.

Nice To Haves

• Preferred degree in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.

Responsibilities

• Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.
• Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.
• Support the development and refinement of customer journey maps to identify key moments influencing customer satisfaction and retention.
• Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.
• Collaborate with cross-functional teams to develop recommendations that improve customer experiences across the ownership journey.

Benefits

• Opportunities to connect and collaborate through Business Synergy Teams (ERGs).
• Professional training and development through Nissan innovation offerings, seminars, learning platforms, and leadership trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed