Customer Integrations Specialist

Gymdesk•Austin, TX

1d•Remote

About The Position

Gymdesk is hiring a Customer Integrations Specialist to help customers who have already signed up for an integration complete setup and begin using it. Gymdesk’s integrations include Gymdesk Payments, Branded Member Apps, and Door Access. The role involves contacting customers, determining where they are in the setup process, guiding them through remaining steps, and coordinating with internal teams and integration partners until each integration is live. This is a customer-facing service role, not a sales role. The specialist will work alongside Onboarding Specialists, Support, Sales, and Engineering, and directly with the VP of Customer Success. The role also contributes to improving the setup experience by helping create guides, templates, and reminders, coordinating customer handoffs, and sharing customer feedback with Product and Engineering. It is a new role on Gymdesk’s Customer Success team, with an opportunity to help shape how the company supports customers through integrations.

Requirements

At least 2 years of experience in customer success, onboarding, implementation, account support, or a similar customer-facing role.
Service-minded, with a commitment to making things easy for customers and following through on commitments.
Patient and clear when explaining unfamiliar tasks in plain, reassuring language.
Organized and reliable, with the ability to keep many customers moving through multi-step processes at the same time.
Respectful and consistent in customer follow-up, without applying pressure.
Clear, professional communication skills in writing, on the phone, and on video.
Comfort working with a CRM, Slack, and other remote-work tools.
Ability to learn new software and technology quickly.
Familiarity with AI tools such as Claude or ChatGPT for drafting messages, summarizing calls, or organizing work, and an interest in using them thoughtfully.
Comfort working at a growing company where processes are still being built.

Nice To Haves

Experience in SaaS, payments, or implementation.
Familiarity with HubSpot workflows and service pipelines.
Experience with mobile app publishing, door access hardware, or payment processing.
Experience proactively reaching out to customers.
Experience serving fitness, martial arts, or wellness businesses.

Responsibilities

Manage a group of customers who have signed up for an integration and guide them through setup by phone, email, and video call.
Check in with customers who have paused setup, identify what is holding them up, and help them determine a clear next step.
Follow a consistent schedule of check-ins for each integration and ensure customers know what comes next and whom to contact.
Help customers set up Apple and Google developer accounts, privacy policies and websites, permissions, and logo and color assets for Branded Member Apps; coordinate app builds with Engineering.
Guide customers through hardware, installer, and integration setup for Door Access with Seam and Rhombus until their doors work with Gymdesk.
Support Gymdesk Payments account setup, transfer of existing payment methods, and first transactions in partnership with the Onboarding team.
Work with Engineering, Support, and integration partners to resolve issues preventing a launch.
Maintain accurate HubSpot records for each customer’s integration, including current stage, owner, and outcome.
Record why customers decide not to proceed, and share weekly updates on customer progress and common obstacles.
Work with the VP of Customer Success to build guides, templates, and automated reminders that make setup easier.
Coordinate with internal teams to ensure a smooth handoff after signup and share customer feedback with Product and Engineering about setup challenges.