Customer Integrations Specialist

Gymdesk•Austin, TX

1d•Remote

About The Position

Gymdesk is hiring a Customer Integrations Specialist to help customers who have signed up for Gymdesk Payments, Branded Member Apps, or Door Access complete setup and begin using their integrations. This is a customer-facing service role, not a sales role. The specialist will contact customers, assess their progress, guide them through remaining setup steps, and coordinate with internal teams and integration partners until the integration is live. The role works alongside Onboarding Specialists, Support, Sales, and Engineering, and directly with the VP of Customer Success. It also involves maintaining customer records and progress reporting, resolving launch obstacles, and helping improve the setup experience through guides, templates, reminders, and customer feedback. The position is 100% remote and full-time contractor, with a Monday-through-Friday schedule; exact hours are to be determined. Gymdesk will provide training on its integrations and internal processes.

Requirements

At least 2 years of experience in customer success, onboarding, implementation, account support, or a similar customer-facing role.
Service-minded, with a commitment to making processes easy for customers and following through on commitments.
Able to explain unfamiliar processes clearly and patiently in plain language.
Organized and reliable, with the ability to manage many customers through multi-step processes simultaneously.
Able to follow up warmly and consistently while respecting that customers are busy.
Clear, professional written and verbal communication skills, including by phone and video.
Comfortable working with a CRM, Slack, and other remote-work tools.
Quick to learn new software and technology.
Familiar with AI tools such as Claude or ChatGPT for drafting messages, summarizing calls, or organizing work, and interested in using them thoughtfully.
Comfortable working in a growing company where processes are still being built.

Nice To Haves

Experience in SaaS, payments, or implementation.
Familiarity with HubSpot workflows and service pipelines.
Experience with mobile app publishing, door access hardware, or payment processing.
Experience proactively reaching out to customers.
Experience serving fitness, martial arts, or wellness businesses.

Responsibilities

Manage a group of customers who have signed up for an integration and guide them through setup by phone, email, and video call.
Check in with customers who have paused during setup, identify what is holding them up, and help establish a clear next step.
Follow a consistent schedule of check-ins for each integration.
Help customers set up Apple and Google developer accounts, privacy policies and websites, permissions, and logo and color assets for Branded Member Apps; coordinate with Engineering on app builds.
Guide customers through Door Access hardware, installer, and integration setup with Seam and Rhombus.
Support Gymdesk Payments account setup, the transfer of existing payment methods, and first transactions in partnership with the Onboarding team.
Work with Engineering, Support, and integration partners to resolve issues preventing a launch.
Maintain accurate HubSpot records for each customer's integration, including current stage, owner, and outcome.
Record why customers decide not to proceed with an integration.
Share weekly updates on customer progress and common obstacles.
Work with the VP of Customer Success to create guides, templates, and automated reminders that make setup easier.
Coordinate smooth handoffs after customers sign up and share setup-related feedback with Product and Engineering.