Customer Insights Lead Consultant
About The Position
At Allstate, we’re committed to creating exceptional experiences for our customers — and the Voice of Customer (VoC) team plays a critical role in making that happen. We’re looking for a strategic, customer-obsessed professional who is passionate about turning customer feedback into meaningful action and enterprise-wide impact. In this role, you’ll help shape how Allstate listens to customers, interprets insights, and drives improvements across products, processes, and experiences. You’ll partner with cross-functional teams, influence business strategy, and lead innovative VoC initiatives that elevate the customer journey. This is an exciting opportunity for someone who enjoys combining data, strategy, creativity, and collaboration to solve complex problems and champion the voice of the customer at every level of the organization.
Requirements
- Passion for customer advocacy and improving experiences through actionable insights
- Strong analytical, strategic thinking, and problem-solving skills
- Ability to collaborate effectively within cross-functional and matrixed environments
- Self-starter mindset with the ability to manage multiple priorities independently
- Excellent communication and stakeholder management skills
- Creative thinker who is comfortable challenging assumptions and driving innovation
- Microsoft Office 365, particularly Excel
- Experience translating customer insights into business recommendations and measurable improvements
Nice To Haves
- 5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fields
- Experience with survey and feedback platforms (Qualtrics preferred)
- Program Designing
- Strategic Consulting
- Survey Software
- Thought Leadership
- Vendor Relationship Management
Responsibilities
- Lead and enhance key components of the Voice of Customer ecosystem across the enterprise
- Design and implement impactful VoC programs, including surveys, digital intercepts, and closed-loop feedback initiatives
- Partner with stakeholders across business areas to provide strategic guidance on customer experience best practices and feedback design
- Conduct external research and benchmarking to stay informed on emerging VoC trends, tools, and methodologies
- Analyze customer feedback and behavioral data to identify opportunities to improve experiences and business outcomes
- Drive innovation through discovery sessions, pilot programs, and test-and-learn initiatives
- Serve as a trusted Voice of Customer subject matter expert and thought partner
- Build strong relationships across matrixed teams to influence change and drive customer-centric solutions
- Manage vendor relationships supporting VoC programs and technology platforms
- Contribute ideas and thought leadership to help evolve the broader department strategy
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible remote employees
- Opportunity to shape the future of protection
- Support for causes that mean the most to you
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
