Customer Insights Senior Consultant II
About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Help Drive Meaningful Customer Experience Improvements at Allstate At Allstate, we believe listening to our customers is essential to delivering exceptional experiences. Our Voice of Customer (VoC) team is responsible for transforming customer feedback into actionable insights that influence business decisions, improve experiences, and drive innovation across the enterprise. We are seeking a collaborative, analytical, and customer-focused professional to help support and enhance our VoC ecosystem. In this role, you’ll partner with teams across the organization to help shape customer listening strategies, identify opportunities for improvement, and champion initiatives that put the customer at the center of decision-making. This opportunity is ideal for someone who enjoys solving problems, working cross-functionally, leveraging data to tell a story, and contributing ideas that create meaningful impact.
Requirements
- Passion for customer advocacy and improving customer experiences
- Strong analytical, problem-solving, and communication skills
- Ability to collaborate effectively in a matrixed, cross-functional environment
- Self-motivated professional who takes initiative and brings forward innovative ideas
- Strong organizational and project management capabilities
- Comfort working with data and translating insights into actionable recommendations
Nice To Haves
- 3+ years of experience in Voice of Customer, Customer Experience, Market Research, Insights, or a related field
- Experience using survey and feedback management platforms (Qualtrics preferred)
- Proficiency with Microsoft 365 tools, especially Excel
- Experience supporting customer feedback programs and analyzing customer insights to influence business decisions
Responsibilities
- Build strong partnerships across the organization to help drive customer experience improvements
- Serve as a Voice of Customer subject matter expert and trusted business partner
- Provide strategic recommendations and thought leadership on VoC best practices, feedback design, and customer listening strategies
- Conduct external research and benchmarking to stay informed on emerging customer experience trends, tools, and methodologies
- Support and enhance the enterprise VoC ecosystem by identifying improvement opportunities and helping implement innovative solutions
- Analyze customer feedback and experience data to identify trends, insights, and optimization opportunities
- Assist in the design and deployment of VoC programs such as surveys, digital intercepts, and closed-loop feedback initiatives
- Support discovery and test-and-learn initiatives that drive innovation and validate customer-focused solutions
- Contribute ideas and perspectives that strengthen the department, foster collaboration, and elevate team performance
- Proactively build connections across teams and identify opportunities to improve the employee and customer experience
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for eligible remote employees.
- Opportunity to work on impactful initiatives.
- Collaborate with talented teams.
- Shape experiences for millions of customers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
