Customer Insights Analyst

Canon Careers • Washington, DC

2d • Onsite

About The Position

Provides tactical support by helping manage customer data, generate reports, and maintain tools that enable proactive engagement and goal tracking. This role plays a key part in operationalizing success strategies and ensuring Customer Success Managers have the insights and resources they need to drive customer outcomes.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.
• Requires up to 30% travel (valid driver’s license and acceptable driving record necessary).
• Requires good interpersonal and communications skills, and public speaking skills.
• Must be legally authorized to work in the United States.
• All applicants must reside in the United States at the time of hire.

Nice To Haves

• Customer Success experience preferred.

Responsibilities

• Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics, as needed to report against program goals.
• Ensure accurate management of customer asset data to support reporting and insights.
• Identifies and implements reporting processes/tools to manage data and track progress towards program goals.
• Deliver foundational insights that inform decision-making across the Customer Success organization.
• Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement, recommending proactive strategies that enhance customer success and long-term value.
• Goes beyond traditional reporting to develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization.
• Participates, as needed, in strategic projects aimed at enhancing customer insights and driving business growth.
• Contributes to the streamlining of operational activities to enhance efficiency, reduce costs, and improve service delivery.
• Works closely with cross-functional teams to support the seamless integration of business intelligence insights with other business functions.
• Acts as an advisory resource, aligning program performance data with customer goals and measurable outcomes.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level