Senior Customer Insights Analyst

Fullstory•Atlanta, GA

2d•$90,000 - $110,000•Hybrid

About The Position

This is a hybrid position requiring in-office attendance 1 day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. In a typical day, you might serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership. You will engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption. You will deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery. Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases. Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations. Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals. Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers. Represent customer-driven trends and needs within the Consulting Services team and across Fullstory. Use AI tools to move faster through customer data — surfacing patterns across session and journey data, drafting first-pass insight summaries, and speeding up prep for customer-facing readouts — while the analysis and the recommendation stay yours.

Requirements

Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.

Nice To Haves

Experience with Fullstory or other digital experience/product analytics tools
An advanced understanding of customer experience, user research, voice of customer, UX and/or product management best practices
Excellent competencies in Marketing, SaaS, and eCommerce
Collaborative, inclusive and entrepreneurial

Responsibilities

Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.
Represent customer-driven trends and needs within the Consulting Services team and across Fullstory
Use AI tools to move faster through customer data — surfacing patterns across session and journey data, drafting first-pass insight summaries, and speeding up prep for customer-facing readouts — while the analysis and the recommendation stay yours.