Business Analyst - Customer Insights

Scheels•Fargo, ND

16h•Onsite

About The Position

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Bachelor's degree in Business, Data Analytics, Information Systems, or a related field, or equivalent practical experience

Nice To Haves

Familiarity with data analysis and project management tools such as Excel, BigQuery, Google Analytics, or Looker Studio is preferred but not required

Responsibilities

Maintain, support, and continuously enhance internal business systems to support our quickly changing business needs
Analyze web behavior, post-purchase data, and customer touchpoints to identify friction, trends, and opportunities for digital personalization
Collaborate with teams within SCHEELS to understand business opportunities and translate them into technical solutions
Gather, evaluate, and prioritize feedback from end-users, stakeholders, and team members to guide system enhancements and ensure business needs are effectively met
Work closely with internal development teams and external partners to integrate internal systems with other platforms, tools, and data sources
Provide training, documentation, and support to end-users on how to effectively use systems
Monitor data integrity across tools, proactively troubleshooting tracking or data issues alongside cross-functional office teams
Stay informed about industry best practices and emerging technologies in software solutions and e-commerce operations
Must be flexible to work between 7 a.m. and 5 p.m., Monday through Friday, averaging 40 hours per week
Some customer service shifts will be required throughout the holiday season, including occasional evenings and weekends as needed
Other duties that may be assigned by leadership