Customer Incentive Coordinator

3M•Maplewood, MN

1d•$109,202 - $133,469•Onsite

About The Position

The Global Customer Incentive Coordinator manages customer incentive plan (CIP) operations and serves as a centralized connection between 3M Business Groups and the business process outsourcing (BPO) operating team. The role supports settlement approvals, responds to operational requests, maintains process documentation, and contributes to governance and continuous improvement across global stakeholders. The position is on-site at least four days per week at the 3M Center in Maplewood, Minnesota, or another 3M Global Office. Travel may include up to 10% domestic or international travel. Relocation is not authorized. Applicants must be legally authorized to work in the country of employment without employment visa sponsorship.

Requirements

Bachelor’s degree or higher, completed and verified before starting.
At least three years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations experience in a private, public, government, or military environment.
Ability to collaborate effectively with diverse cross-functional teams and global stakeholders.
Ability to work independently, take initiative, and drive work forward.
Demonstrated ability to influence change and support process improvements in a complex business environment.
Strong organizational skills and ability to manage multiple priorities and meet deadlines.
Ability to prioritize work effectively in a fast-paced, dynamic environment.
Legally authorized to work in the country of employment without sponsorship for employment visa status.

Nice To Haves

Master’s degree in Business from an accredited institution.
Five years of customer incentive plan operations, sales operations, business operations, marketing operations, or process governance experience in a private, public, government, or military environment.

Responsibilities

Manage daily global settlement approvals for Customer Incentive Plans.
Monitor, manage, and respond to Business Group requests received through the CIP mailbox.
Serve as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, and communicate between 3M Business Groups and BPO to resolve issues.
Own and maintain 3M CIP standard operating procedures (SOPs) and job aids, ensuring timely updates and accurate content.
Document process changes related to ERP updates, software changes, and operational improvements.
Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
Use insights from the CIP ROI Dashboard to support stakeholder discussions and informed process conversations.
Identify operational needs, recurring issues, and opportunities for standardization to influence technology enhancements and process improvements.
Support governance use cases as needed by Business Group partners.
Comply with corporate policies, procedures, and security standards while performing assigned duties.
Contribute to a strong Environmental Health and Safety culture by following safety policies, identifying hazards, and engaging in continuous improvement.