Customer Implementation Success Consultant

McLeod Software • Hoover, AL

9h • Onsite

About The Position

The Customer Implementation Success Consultant will play a fundamental role in ensuring that our customers achieve a successful go-live with McLeod Software before moving to long-term support. In this role, you’ll partner closely with both customers and internal implementation teams to drive adoption, reduce risk and provide proactive support for long-term customer success and relationship management. If you enjoy building relationships, solving problems, and guiding customers through meaningful change, this is a great opportunity to make a direct impact.

Requirements

• A customer-first mindset and a passion for helping others succeed
• Strong communication skills with the ability to explain complex concepts clearly
• Ability to manage multiple projects and priorities in a fast-paced environment
• Positive, team-oriented attitude with strong collaboration skills
• Available for some travel (15%)
• Experienced with EDI, FSS, Mobile Communications, etc.
• Experience working on implementation/integration projects
• Experience providing training experience or teaching in a formal or informal environment
• Experience with McLeod Software products in a support or training capacity (required)
• Proficiency with Microsoft Office
• Previous experience with McLeod Software (required)

Nice To Haves

• Transportation industry knowledge/experience (preferred)
• Bachelor’s degree (preferred)

Responsibilities

• Serve as customer advocate during software implementation, providing support and issue resolution
• Partner with customers to drive software adoption, providing guidance and training
• Collaborate with internal implementation teams to share insights, identify gaps, and keep projects on track
• Participate in customer meetings, providing updates, recommendations, and progress reporting to key stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level