Customer Implementation Specialist

PRIDE Industries•Farmers Branch, TX

1d•Onsite

About The Position

Under general supervision, the Operations Account Implementation Specialist is responsible for executing end-to-end customer site launches by preparing, transporting, installing, and activating vending equipment to ensure operational readiness. This role performs field-based logistics, inventory coordination, equipment setup, and troubleshooting to deliver successful site activations. This position requires extensive travel to customer locations to support new launches to ensure seamless deployment. Outside of launch activities, the position supports ongoing operations within assigned service routes, including replenishment, inventory management, and customer support. This role requires strong organizational skills, attention to detail, independent problem-solving, and a commitment to delivering high-quality customer service while safely operating company vehicles.

Requirements

Two or more years of experience in operations, including manufacturing, customer service, materials management, logistics, planning or similar
Must have valid drivers license with satisfactory driving record
Strong verbal and written communication skills using professional business English
Demonstrated interpersonal skills with ability to build effective working relationships
Basic mathematical proficiency (addition, subtraction, multiplication, division)
Intermediate computer skills word processing, spreadsheets, mobile devices, email/text communication
Basic troubleshooting and problem-solving ability
Strong customer service orientation and sound judgment
Ability to adapt to schedule changes and varying work durations

Responsibilities

Lead on-site execution of customer launches, with travel up to 75% nationwide to coordinate equipment delivery, installation, setup, and activation in alignment with launch plans and operational standards.
Prepare and stage launch materials and equipment, including receiving inventory, processing shipments, and configuring vending machines according to planograms.
Transport vending equipment safely and efficiently using company vehicles, ensuring compliance with safety standards and delivery schedules.
Install and configure vending machines, including positioning, setup, testing functionality, and verifying readiness for customer use.
Service assigned local routes when not traveling, including stocking products, loading/unloading inventory, and maintaining vehicle cleanliness and organization.
Deliver front-line customer support by addressing routine inquiries, resolving basic issues, and escalating complex concerns appropriately.
Maintain accurate inventory records, update systems, and reconcile discrepancies to ensure proper stock levels.
Track and manage required documentation, ensuring completeness and timely follow-up on outstanding items.
Operate delivery vehicles in compliance with safety and routing protocols, ensuring timely and accurate deliveries.
Process outbound orders, both physically and within internal systems, to support operational efficiency.
Performs other duties and special projects as assigned.