Customer Implementation & Client Success Coordinator

Financial Operations Networks (FON)

7d•Remote

About The Position

Financial Operations Networks (FON) is seeking a motivated and organized Customer Implementation & Client Success Coordinator to support new customer onboarding and ongoing client success. This role is ideal for someone early- to mid-career who enjoys working with customers, managing projects, and learning how finance and fraud prevention systems work together. You will play a key role in helping customers successfully launch FON’s front-line risk prevention platform, adopt best practices, and gain value from reduced fraud risk and improved processes. You’ll work closely with experienced team members, customers, and cross functional partners while building strong customer facing and technical skills.

Requirements

2-4+ years of experience in customer success, implementation, client services, vendor onboarding, or related role
Exceptional presentation abilities, clear written and verbal communication skills
Strong organization, time-management and detail-orientation skills
Comfort learning new software platforms and explaining workflows to customers

Nice To Haves

Experience in vendor onboarding, accounts payable, finance operations, fraud prevention, or ERP systems
Familiarity with MS 365 and CRMs or ticketing systems (Redbooth, Salesforce, Zendesk, etc.)
Experience in a startup or fast-growing technology environment

Responsibilities

Support the end‑to‑end onboarding of new customers from handoff to go‑live
Assist in building and tracking implementation plans, timelines, and milestones
Create documentation to align with customer workflows and business needs and submit to IT
Coordinate with customer stakeholders in AP, Finance, and IT to support integrations
Test new customer portals to ensure proper functionality before hand-over
Deliver or assist with system training for administrators and end users
Track questions, risks, and issues during onboarding and help drive resolution
Comply with all company policies, training, security requirements and provisions in the Team Member handbook
Serve as a day‑to‑day contact for assigned customers post‑implementation
Build positive, trusted relationships with customer contacts to ensure every customer is referenceable
Provide guidance on product usage, workflows, and basic fraud‑prevention best practices
Monitor customer adoption, usage, and overall satisfaction
Respond to customer questions and coordinate with Support when needed
Share customer feedback with internal teams to help improve the product
Help customers understand the benefits of front-line risk prevention, fraud reduction and process improvements
Participate in regular customer check‑ins and success reviews
Identify opportunities for additional usage or features and partner with Sales as needed
Learn how to communicate customer value and outcomes effectively
Work closely with Sales to ensure smooth customer handoffs
Contribute to onboarding documentation, training materials, and internal playbooks