Client Success Implementation Specialist

Linguava Interpreters Inc•Maywood Park, OR

19h

About The Position

We are looking for a Client Success Implementation Specialist who is energized by helping clients succeed and motivated by the impact language access has on patient care. In this role, you will serve as a trusted partner to healthcare organizations during onboarding, implementation, training, and early-stage support—helping clients confidently adopt Linguava’s services, workflows, and tools. This is an ideal opportunity for someone with experience in interpretation, translation, healthcare operations, or client support who wants to expand their impact beyond direct service delivery and help healthcare organizations build stronger, more equitable language access programs at scale. At Linguava, we believe exceptional implementation creates the foundation for long-term client success, improved patient outcomes, and meaningful partnerships. The Client Success Implementation Specialist is a foundational role within Linguava’s Client Success team, responsible for driving successful client onboarding, implementation, training, and support experiences. This is the first hire so you will be a part of building out this role alongside our Director of Client Success This role sits at the intersection of healthcare operations, language access, and client enablement. You will help healthcare organizations achieve rapid time-to-value (TTV) by ensuring clients are successfully configured, trained, supported, and prepared for long-term success. The Specialist acts as a client educator, implementation partner, and internal collaborator—working cross-functionally with Sales, Operations, Scheduling, Quality, and Account Management to deliver seamless client experiences.

Requirements

Bachelor’s degree in Education, Business Administration, Healthcare Administration, or a related field preferred, or equivalent experience
1–3 years of experience in Client Success, Implementation, Onboarding, Technical Support, Training, or related roles
Experience working cross-functionally with Sales, Operations, or Account Management teams
Strong customer service and relationship management experience
Excellent written and verbal communication skills
Confidence facilitating training sessions and presenting to groups
Strong organizational skills and attention to detail
Ability to manage multiple workflows simultaneously
Analytical and problem-solving capabilities
Ability to work independently while collaborating effectively across teams

Nice To Haves

Experience in healthcare, SaaS, language services, interpretation, translation, or localization environments
Experience supporting language access operations or healthcare workflows
Familiarity with HIPAA, CMS, and healthcare compliance environments
National or state-recognized interpreter or translator certification (NBCMI, CCHI, OHA, ATA, etc.) highly valued
Experience with HubSpot, Zendesk, Freshdesk, Jira Service Desk, or similar platforms
Familiarity with interpreter scheduling systems, LMS platforms, or translation management systems (TMS)

Responsibilities

Lead Client Onboarding & Go-Lives: Execute Linguava’s client onboarding and implementation process, including kickoff coordination, system setup, training, and launch readiness. Ensure successful Day 1 go-live experiences through operational coordination and proactive communication. Document onboarding progress, risks, and next steps to support smooth client transitions to Account Management. Support pilot programs and process improvements related to onboarding and client enablement.
Support Client Success & Issue Resolution: Serve as a primary point of contact for client support requests and ticket management. Investigate, troubleshoot, and resolve client issues in alignment with service level agreements (SLAs). Escalate complex issues appropriately while maintaining clear and professional client communication. Identify recurring themes and contribute to root-cause analysis and continuous improvement efforts.
Deliver Training & Education: Facilitate live and virtual client trainings on Linguava’s services, workflows, and language access best practices. Create and maintain client-facing training materials, Knowledge Base content, and support documentation. Translate operational and interpreter expertise into clear, actionable guidance for healthcare teams.
Drive Adoption & Operational Excellence: Support consistent adoption of onboarding, support, and ticketing workflows. Maintain accurate client documentation, workflows, and configuration details. Contribute to the improvement of systems, SOPs, and client success processes.
Collaborate Across Teams: Partner closely with Sales, Account Management, Scheduling, Operations, and Quality teams to ensure successful launches and ongoing support. Participate in internal handoffs, implementation reviews, and post-launch debriefs. Serve as a voice of the client internally to help improve service delivery and client experience.
Track Metrics & Outcomes: Monitor onboarding progress, SLA performance, ticket resolution trends, and client success metrics. Support tracking of CSAT, NPS, and time-to-value indicators. Identify risks and opportunities to improve operational efficiency and client outcomes.