Customer Identity Platform Engineer

Ford • , MI,US

5d • $85,400 - $192,900 • Remote

About The Position

The Customer Identity Platform Engineer contributes to the engineering, development, and 24/7 support of highly available identity and access management solutions for Ford’s customer identity platform on Azure AD B2C. The role works with business, cybersecurity, application, and technical teams, as well as partners, to provide a secure, premium customer experience. It calls for a continuous-improvement mindset and the ability to build technical expertise across the Azure AD B2C ecosystem, networking, security compliance, and software development.

The engineer collaborates with a Technical Anchor to design, build, deploy, and support platform features that meet Ford security, architecture, and IAM standards. The role also contributes to IAM strategy and roadmap development, platform operations, monitoring, documentation, software delivery automation, custom policies, and customer journey UI updates. The position supports rotational 24/7 on-call coverage.

The role is posted as remote, except that employees residing within 50 miles of Dearborn, Michigan are asked to work onsite up to four days per week. The stated salary range is $85,400–$192,900, across salary grades GSR6–8. Visa sponsorship is not available.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or a combination of education and experience.
• At least 3 years of experience applying IAM principles, multi-factor authentication, and conditional access.
• At least 3 years of experience collaborating with globally dispersed and diverse teams to identify and solve problems.
• At least 3 years of experience designing, engineering, developing, deploying, and supporting features in a large, complex enterprise organization.
• At least 3 years of experience demonstrating strong problem-solving skills.
• At least 3 years of experience explaining complex technical concepts to audiences such as team members, business partners, and senior management.
• At least 3 years of experience communicating verbally and in writing, working directly with business owners and application teams to gather information and troubleshoot.
• At least 3 years of experience working under pressure, meeting strict deadlines, challenging the status quo, and managing ambiguity.
• 1–2 years of experience dedicated to delivering a secure, always-on customer identity platform.
• 1–2 years of experience or demonstrated understanding of Azure AD B2C.
• 1–2 years of experience or understanding of Application Insights, Log Analytics, Azure App Services, and Azure API Management.
• 1–2 years of experience with developer enablement tools such as Jira, GitHub, and Postman.
• 1–2 years of experience with PowerShell.
• Ability to support 24/7 coverage through rotational on-call support.
• Candidates must be legally authorized to work in the United States; employment eligibility will be verified at hire.

Nice To Haves

• 3–5 years of experience managing Azure AD B2C, including writing and managing custom policies.
• 2–5 years of experience with PowerShell, C#, .NET Core, or other relevant languages.
• Experience designing, engineering, developing, deploying, and supporting features in a large, complex enterprise organization.
• Understanding of Site Reliability Engineering (SRE) principles.
• Industry-recognized certifications, such as AZ-900: Azure Fundamentals or Certified Information Systems Security Professional (CISSP).

Responsibilities

• Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support Azure AD B2C software and platform features that meet Ford security, architecture, and IAM standards.
• Support delivery of tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.
• Contribute to the development and implementation of IAM strategies and roadmaps.
• Develop and maintain metric dashboards and monitoring and alerting systems.
• Handle day-to-day requests, incidents, and problems.
• Create and maintain technical documentation for the team and integrating applications, including architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, and application onboarding guidance.
• Use Agile software development methodologies to deliver high-quality software on time and on budget.
• Use software delivery pipelines to automate deployment and testing of software and platform features.
• Maintain and update Ford custom policies using the Identity Experience Framework.
• Maintain and update the UI presentation of user journeys according to Ford UI Design Team specifications.
• Write clean, efficient, and maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.
• Provide rotational on-call support for 24/7 coverage.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level