Customer Identity Platform Engineer

Ford Motor Company • MI, MI

5d • $85,400 - $192,900 • Remote

About The Position

The Customer Identity Platform Engineer contributes to engineering, development, and 24/7 support of highly available identity and access management solutions for Ford’s customer identity platform on Azure AD B2C. The role works closely with business, cybersecurity, application, and technical teams, as well as partners, to deliver a secure, premium customer experience. It requires a continuous-improvement mindset and technical capability across the Azure AD B2C ecosystem, networking, security compliance, and software development.

The engineer designs, develops, deploys, and supports platform features and IAM solutions; maintains custom policies and user-interface journeys; and helps ensure reliable operations through monitoring, incident response, documentation, and automated delivery pipelines. The position uses Agile software development practices and requires rotational on-call support for 24/7 coverage.

The position is posted as remote, except Southeast Michigan residents living within 50 miles of Dearborn, Michigan, are requested to work onsite up to four days per week. The salary range is $85,400–$192,900, with salary grades GSR6–8. Visa sponsorship is not available.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or a combination of education and experience.
• At least 3 years of experience applying IAM principles, including multi-factor authentication and conditional access.
• At least 3 years of experience collaborating with globally dispersed and diverse teams to identify and solve problems.
• At least 3 years of experience designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
• At least 3 years demonstrating strong problem-solving skills.
• At least 3 years demonstrating the ability to explain complex technical concepts to varied audiences, including team members, business partners, and senior management.
• At least 3 years demonstrating strong verbal, interpersonal, and written skills, including working directly with business owners and application teams to gather information and troubleshoot.
• At least 3 years demonstrating the ability to work under pressure, meet strict deadlines, challenge the status quo, and manage ambiguity.
• 1–2 years of experience dedicated to delivering a secure, always-on customer identity platform.
• 1–2 years of demonstrated understanding of Azure AD B2C.
• 1–2 years of understanding of Application Insights, Log Analytics, Azure App Services, and Azure API Management.
• 1–2 years of experience with development enablement tools such as Jira, GitHub, or Postman.
• 1–2 years of experience with PowerShell.
• Ability to support 24/7 coverage through rotational on-call support.
• Legally authorized to work in the United States; employment eligibility verification is required at hire.

Nice To Haves

• 3–5 years of experience managing Azure AD B2C, including writing and managing custom policies.
• 2–5 years of experience with PowerShell, C#, .NET Core, or other relevant languages.
• Experience designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
• Understanding of Site Reliability Engineering (SRE) principles.
• Industry-recognized certifications, such as AZ-900: Azure Fundamentals or Certified Information Systems Security Professional (CISSP).

Responsibilities

• Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support Azure AD B2C software and platform features that follow Ford security, architecture, and IAM standards.
• Support tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.
• Contribute to the development and implementation of IAM strategies and roadmaps.
• Develop and maintain metric dashboards and monitoring and alerting systems.
• Handle day-to-day operational requests, incidents, and problems.
• Create and maintain technical documentation for the team and integrating applications, including architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, and application onboarding guidance.
• Use Agile software development methodologies to deliver high-quality software on time and within budget.
• Use software delivery pipelines to automate deployment and testing of software and platform features.
• Maintain and update Ford custom policies using the Identity Experience Framework.
• Maintain and update the visual presentation of user journeys according to Ford UI Design Team specifications.
• Write clean, efficient, maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new-parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level