R00325401 Customer Growth Strategy Manager | Communications, Media, and Technology

Accenture•Los Angeles, CA

1d•$87,400 - $253,000•Hybrid

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. As a Manager in Customer Growth Strategy, you will partner with clients to define holistic growth strategies that span brand, business, product, marketing, commerce, and service. You will lead cross-functional teams in identifying high-value opportunities through customer insight, market analysis, and competitive scanning. You will translate growth visions into executable roadmaps and operating models aligned to customer needs. You will apply proprietary, best-in-class protocols to rapidly test and validate concepts with real and synthetic customer input. You will build compelling business cases and track the value realization of growth strategies, regardless of the lever (brand, digital, product, experience, etc.). You will serve as a trusted partner to client executives by providing clear insights, pragmatic solutions, and thought leadership on growth and customer strategy. You will manage and coach team members to strengthen their strategic and client engagement skills. You will collaborate across Accenture Song to bring together creativity, technology, and intelligence to deliver end-to-end solutions for clients.

Requirements

6+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.
6 years of experience executing strategies that drive measurable business outcomes in the CMT industry (e.g., revenue growth, improved customer engagement, brand impact, cost efficiency).
6 years of problem-solving skills, with the ability to identify insights, structure challenges, and recommend actionable solutions.
6 years of experience demonstrating ability to lead workstreams and teams in client-facing environments.

Nice To Haves

MBA or advanced degree in innovation, strategy, or related field a plus.
Strategic thinker who can clearly communicate ideas in simple, compelling ways.
Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends.
Comfort with data-led strategy, value realization, and business case development.
Experience designing and implementing organizational or customer-facing transformations.
Ability to build long-term, trusted client relationships.
Experience facilitating workshops and collaborating with multidisciplinary teams (strategy, design, tech, marketing).

Responsibilities

Partner with clients to define holistic growth strategies that span brand, business, product, marketing, commerce, and service.
Lead cross-functional teams in identifying high-value opportunities through customer insight, market analysis, and competitive scanning.
Translate growth visions into executable roadmaps and operating models aligned to customer needs.
Apply proprietary, best-in-class protocols to rapidly test and validate concepts with real and synthetic customer input.
Build compelling business cases and track the value realization of growth strategies, regardless of the lever (brand, digital, product, experience, etc.).
Serve as a trusted partner to client executives by providing clear insights, pragmatic solutions, and thought leadership on growth and customer strategy.
Manage and coach team members to strengthen their strategic and client engagement skills.
Collaborate across Accenture Song to bring together creativity, technology, and intelligence to deliver end-to-end solutions for clients.