Customer Growth Strategy Senior Manager | Communications, Media, and Technology

Accenture•Los Angeles, CA

1d•$122,700 - $317,200•Hybrid

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.

Requirements

10+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.
10 years of experience originating, shaping, and closing new opportunities within client accounts.
10 years of experience delivering strategies that create measurable business outcomes in the CMT industry (revenue growth, customer relevance, cost efficiency, market share gains).
10 years of experience leading and overseeing teams, managing multiple workstreams, and driving client engagement at senior levels.

Nice To Haves

Strategic thinker who can communicate complex ideas in clear, compelling ways.
Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends.
Comfort with value realization, business case development, and financial impact tracking.
Strong analytical, facilitation, and executive communication skills.
MBA or advanced degree in innovation, strategy, or related field a plus.
Experience developing and commercializing thought leadership that shapes industry agendas and client demand.
Ability to build long-term trusted client relationships and act as an embedded partner.
Understanding of AI/ GenAI
Skilled facilitator of workshops and executive sessions, with a proven ability to align diverse stakeholders around bold agendas.

Responsibilities

Partner with CMT clients to define and deliver holistic growth strategies that span brand, business, product, marketing, commerce, and service.
Embed deeply with client leaders and Accenture account teams to originate new opportunities for growth, both for our clients and for Accenture Song.
Translate bold growth visions into executable roadmaps and operating models aligned to customer needs and business performance.
Identify and prioritize value creation opportunities based on evidence, impact potential, and scalability, and oversee execution to ensure tangible outcomes.
Lead cross-functional teams, providing oversight and coaching to deliver on high-impact growth initiatives.
Develop and publish thought-provoking points of view on future industry trends, growth levers, and customer behaviors, packaging insights in ways that drive market conversations and sales opportunities.
Build strong partnerships across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.