Customer Growth Sales Account Executive

Toast • Columbus, OH

5h • $115,000 - $185,000 • Remote

About The Position

Toast is hiring a Customer Growth Account Executive for its rapidly expanding Customer Growth (Upsell) Sales team. The role helps existing small and midsize business Toast POS customers succeed by expanding their product offerings and driving revenue through product adoption. The Account Executive manages a portfolio of accounts and owns the full sales cycle, working with cross-functional teams to deliver value across the Toast platform. The role is primarily remote, working from home, with time spent in the field within assigned territories. The sales culture combines competitive drive with collaboration and a focus on team success.

Requirements

• At least 2 years of quota-carrying sales experience in a closing role, such as Business Development Representative or Account Executive, with a consistent record of meeting or exceeding monthly sales goals.
• A track record of success in a high-velocity or high-volume transactional B2B SaaS sales environment.
• Full-cycle sales skills, including deep discovery, compelling storytelling, persuasive negotiation, and effective closing.
• A consultative approach focused on product adoption and value realization, including the ability to challenge customer perspectives and encourage new ways of thinking about their business.
• A growth and ownership mindset, including self-motivation, competitiveness, resilience, accountability for results, and use of data and account planning.
• Excellent written and verbal communication, time management, organizational skills, and ability to coordinate across teams.
• Ability to adapt and perform issue triage and troubleshooting in a dynamic, rapidly evolving sales environment.

Nice To Haves

• Familiarity with Salesforce CRM.
• Experience with Sandler Sales Training or similar structured sales methodologies.
• Prior B2B sales experience in SMB, restaurant, hospitality, or retail sectors.

Responsibilities

• Manage the full sales cycle for customer expansion, from outbound prospecting through contract negotiation and close, identifying and closing upsell opportunities with existing Toast SMB POS customers in assigned territories.
• Conduct in-depth discovery to understand customer pain points and business goals, and use consultative selling to position Toast’s expanded product offerings.
• Own customer relationships through renewal and expansion while consistently achieving quota and unit booking targets.
• Maintain an organized sales pipeline and accurate activity records in Salesforce CRM and other essential tools.
• Develop market and product expertise, including knowledge of the competitive landscape, to position Toast solutions and communicate their value.
• Partner with New Business, Services, and Implementation teams to support customer satisfaction, growth, and retention.
• Apply proven sales methodologies, such as Sandler, to uncover urgency, demonstrate value, and create compelling propositions.

Benefits

• Competitive compensation and benefits programs.
• Uncapped commissions.
• Benefits and equity, if eligible.
• A total rewards package intended to support a healthy lifestyle and flexibility for changing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed