Customer Growth Program Intern

SentinelOne

1d

About The Position

As a Customer Growth Program Intern, you will help bridge the gap between supporting existing customers by being an active supporter looking for ways to improve processes, increase efficiency and enhance customer experience to help drive growth. It is a chance to gain hands-on experience in a fast-paced environment, to learn the customer lifecycle by focusing on customer satisfaction, retention, and growth. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you.

Requirements

• Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date between Dec 2026 and June 2027
• Impeccable written and verbal communication skills
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly
• Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Responsibilities

• Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions
• Collaborate with members of the Community and Growth team to ensure the overall success of our customers; and assist other members of the Customer Success organization
• Help develop, implement, and assist with the deployment of growth campaigns
• Help with analyzing customer data such as: usage data, adoption trends, and health score to help identify patterns and potential risks
• Collaborate closely with Sales, Marketing, and Product teams on upsell initiatives, adoption metrics, and understanding our customer base better
• Identify growth opportunities tied to upsell, cross-sell, and expansion
• Help revamp the customer lifecycle journey encompassing new adoption and growth triggers
• Ensure that contributed projects meet reasonable expectations in regard to documentation quality, and overall usability and utility

Benefits

• 1:1 mentorship
• The opportunity to expand your knowledge and work on challenging projects
• Training and Development opportunities
• Connections to other recent grads, and employees across the company
• Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
• Fun events!

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed