Program Growth Manager

IHG•Atlanta, GA

1d•$83,000 - $100,000•Remote

About The Position

Dedicated commercial engine for selling and converting IHG hotels into new service levels (Core, Plus and Signature). Proactively prospects, qualifies and closes service-level opportunities across AMER, translates service strategy into owner-facing value propositions, manages a measurable sales pipeline, and partners with Operations for seamless handoff and value realization.

Requirements

Bachelor's degree in business, Hospitality or related field.
5+ years in commercial services, revenue management or hospitality sales
3+ years client-/owner-facing consultative selling
program activation/service transitions
pipeline ownership and target attainment.
CRM/pipeline tools
pricing platforms
BI dashboards and performance reporting.
Advanced: consultative selling, owner relationship management, pipeline discipline.
Advanced Expert: service-level positioning, objection handling and negotiation.
Expert: business development, conversion mindset and commercial storytelling.
Owner-Facing Value Creation: Translate Core, Plus and Signature strategy into clear commercial and operational value.
Pipeline and Conversion Management: Operate with urgency and measurable outcomes from prospecting through close.
Cross-Functional Activation: Coordinate clean handoffs from sales to activation to operations.
Feedback Loop and Continuous Improvement: Convert field insight into positioning, packaging and acceleration recommendations.

Responsibilities

Maintain segmentation and prioritization criteria for Core, Plus and Signature opportunities; maintain pursuit calendar and account-plan framework.
Lead outbound prospecting, consultative outreach, owner-facing discovery, value presentations, objection navigation and service-level commitment closure.
Build and manage pipelines in Salesforce or designated CRM; track volume, velocity and conversion rate by service tier; report pipeline health and risks.
Leverage owner events and forums to showcase services; capture leads; build proposals, case studies, ROI models and negotiation tactics.
Partner with RM, Sales, Business Operations, Operations and Regional Collective Leads. Ensure clean sales-to-activation-to-operations handoff.
Translate each service level into owner value; provide structured insights on conversion drivers, blockers and acceleration opportunities; recommend offering and packaging refinements.