Customer Graphics Administrator I

Amcor•New London, WI

About The Position

This role serves as the liaison and primary graphics contact and consultant for assigned accounts, working with external customers and Amcor personnel. It coordinates job-order information through the graphics development process to meet customer expectations. The position handles low- to intermediate-level issues with management support and supervision and uses basic technical knowledge, communication, problem-solving, decision-making, and project-management skills to deliver a strong customer experience. The administrator follows standard processes and service-level agreements, communicates achievable schedule milestones based on plant capabilities, and supports continuous improvement and problem-solving initiatives. The role maintains accurate and complete order, item, and specification data; builds customer relationships; coordinates production meetings and brand information; and participates in press approvals and product quality reviews. A good understanding of the manufacturing, printing, and packaging processes relevant to assigned clients is required.

Requirements

Bachelor’s degree, with an emphasis on graphic communication, or equivalent work experience is preferred.
Knowledge of manufacturing, printing, and packaging processes relevant to the assigned client base.
Ability to communicate clearly and succinctly, solve customer problems, apply critical thinking and analytical skills, prioritize work, and support colleagues.
Knowledge of MS Excel, MS Word, MS Outlook, and Adobe Photoshop, Illustrator, or Creative Suite is an advantage.

Nice To Haves

Experience in a print manufacturing and/or graphic communication environment.
Bachelor’s degree emphasizing graphic communication.
Knowledge of MS Excel, MS Word, MS Outlook, Adobe Photoshop, Illustrator, or Creative Suite.

Responsibilities

Follow Amcor standard processes and comply with service-level agreements; pursue learning opportunities to understand standard work and best practices.
Coordinate with customers and communicate achievable schedule milestones based on plant capabilities.
Participate in continuous improvement initiatives and problem-solving sessions to identify root causes and corrective actions.
Maintain accurate, complete, and reliable system data for order and item management and internal specification systems; assist with data governance and related projects.
Participate in the escalation process for managing customer requirements.
Build customer loyalty through positive engagement and service excellence, discussing customer needs and expectations, project timing, product offerings, quality, and pricing.
Maintain and actively use customer electronic account profiles and item lists.
Act as backup for designated team members while maintaining service excellence.
Facilitate pre- and post-production meetings for assigned accounts in coordination with related data and manufacturing groups.
Attend new press approvals, with support from Print Services and/or a Graphics Administrator III, when customer visits are required to facilitate an acceptable proof-to-press match; these approvals may occur outside business hours.
Complete product quality reviews before shipment to verify that customer expectations are met.
Coordinate, document, and communicate brand master information and spot- and brand-color intent to relevant internal and external customers.

Benefits

Medical, dental, and vision plans.
Flexible time off, starting at 80 paid hours per year for full-time salaried employees.
Company-paid holidays, starting at 8 days per year and varying by location.
Wellbeing program and Employee Assistance Program.
Health Savings Account and Flexible Spending Account.
Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
Paid parental leave.
Retirement Savings Plan with company match.
Tuition reimbursement, dependent upon approval.
Discretionary annual bonus program, with initial eligibility dependent upon hire date.