Customer Fulfillment Manager I

Talking Rain•Preston, WA

8d•Hybrid

About The Position

This role is within the Supply Chain team, focusing on day-to-day fulfillment execution for dedicated customer accounts. The Customer Fulfillment Manager I will partner across Supply Chain, Sales, Operations, Quality, and distribution teams to ensure product availability, support launches and promotions, and proactively resolve issues to maintain customer satisfaction. The position reports to the Sr. Manager, Customer Fulfillment and has no direct reports. It is a hybrid role based in Preston, WA, requiring 3+ days in the office per week, with potential for additional onsite presence for special projects or business needs. The role offers annual bonus potential and has an hourly rate between $29.00 - $37.00.

Requirements

Bachelor’s degree in Supply Chain, Business, Operations, Logistics, or a related field preferred; equivalent combination of education, training, and relevant experience will be considered.
One (1)+ years of experience in a customer-facing supply chain, customer service, order management, logistics, distribution support, or related role; beverage, CPG, or food manufacturing experience a plus.
Foundational understanding of order fulfillment, inventory, and service KPIs such as case fill; eagerness to learn order-to-cash, demand planning, and promotional/launch execution.
Proficiency with Microsoft Office, especially Excel, Outlook, and Teams; ability to organize information, spot issues, and communicate clearly.
Exposure to ERP or order management systems (e.g., SAP, Oracle, JD Edwards, Microsoft Dynamics) or willingness to learn; EDI or customer portal familiarity a plus.
Strong organizational skills and attention to detail, with the ability to follow established playbooks, meet timelines, and escalate appropriately with guidance.
Strong learning agility and a collaborative, accountable, and curious approach — someone who acts with urgency, applies feedback, and builds trust with cross-functional partners.

Nice To Haves

Beverage, CPG, or food manufacturing experience a plus.
EDI or customer portal familiarity a plus.

Responsibilities

Manage and drive KPI performance of assigned account(s) through daily management of inventory, demand planning inputs, order scheduling, and order fulfillment execution.
Own communication across all partners (DC, Supply Chain Services, Sales, Quality) for dedicated customers, driving corrective actions for service, inventory, or execution issues.
Execute customer programs, promotions, and new product introduction (NPI) activities using established playbooks, timelines, and customer-specific requirements.
Support setup and maintenance of promotional SKUs, customer launches, and account-specific requirements with minimal rework.
Monitor execution accuracy, track case-fill performance to TR goals, and flag operational risks or gaps to senior team members early and clearly.
Collaborate with Sales, Marketing, and Operations to ensure alignment and readiness for promotions, launches, and ongoing fulfillment needs.
Build foundational knowledge of customer expectations, promotional mechanics, launch processes, and order fulfillment.
Complete other responsibilities as assigned.

Benefits

Three Weeks of Vacation per calendar year, with additional week accrual over time.
Six weeks of paid parental leave for FMLA qualifying Rain Makers (birth, fostering, or adoption), with additional time for birth mothers for medical leave and potential additional state-specific time for parents.
Flexibility Stipend for eligible Rain Makers, intended for phone, internet, or other business uses while working remotely or needs outside normal working hours.
Relocation Available.
Mileage reimbursement for carpooling to work at least 2X a week for Onsite and Hybrid Rain Makers.
401k with Immediate Vesting, matched contributions, and investment customization.
Fitness Reimbursements for community events and competitions.
Access to on-site gym in Preston with a personal trainer 2 days per week.
Medical/Dental/Vision insurance plans, with one plan being free for Rain Makers.
Company car or vehicle stipend for Field Sales Managers and Market Managers.
Vehicle reimbursement program (Motus) for Regional Sales Managers and Sales Directors.