Customer Fulfillment & Inventory Manager - UniFirst
About The Position
The Customer Fulfillment & Inventory Manager reports to the Production Manager and leads stockroom (distribution center satellites) and fulfillment operations to ensure accurate, timely, and cost-effective delivery of both garment and non-garment products. This role is critical to service excellence, inventory optimization, and customer satisfaction, while also ensuring alignment, efficiency, and consistent standards across all locations. As part of the plant leadership team, this leader will partner closely with Production, Service, and Supply Chain teams using our ERP system to improve inventory accuracy, manage products, and ensure consistent fulfillment across the organization.
Requirements
- 3–5 years in inventory control, stockroom, warehouse, or fulfillment leadership.
- ERP experience strongly preferred.
- High school diploma required.
- Strong leadership skills.
- Strong data analysis skills.
- Proficiency in ERP and inventory management systems.
- Proficiency in order processing.
- Proficiency in MS Excel.
- Ability to stand, move, and lift up to 40 lbs.
- Tolerance for variable plant temperatures.
Nice To Haves
- College degree in business, logistics, or supply chain preferred.
Responsibilities
- Improve garment and non-garment inventory accuracy, leveraging the ERP system to track, manage, and optimize usage.
- Partner with Supply Chain to align inventory levels with business needs and ensure efficient product flow.
- Lead fulfillment operations to meet customer needs with speed, accuracy, and service quality.
- Oversee all stockroom activities including receiving, grading, order assembly, emblem processing, and merchandise handling.
- Ensure compliance with quality, safety, and regulatory standards while maintaining smooth product flow.
- Manage returns and reissues with cost control and efficiency.
- Lead, coach, and develop stockroom associates, fostering accountability, teamwork, and continuous improvement.
- Cross-train team members to maximize flexibility and ensure operational resilience.
- Build a high-performance culture where employees feel valued, respected, and engaged.
- Analyze inventory and fulfillment data to inform decision-making and identify improvement opportunities.
- Collaborate with plant leadership on initiatives that strengthen operations and customer service.
Benefits
- Competitive wages
- 401(k) with company match
- Profit sharing
- Health and life insurance
- Paid time off
- Employee discounts
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
