Customer Fulfillment Agent
ANDX•San Antonio, TX
•Hybrid
About The Position
We are a fast-growing company currently looking for Customer Fulfillment Agents to provide customers with world-class customer service by determining call requirements, responding to inquiries, resolving customer issues, and accurately processing product orders. This is a Hybrid work model. All new hire training will be conducted on site at our San Antonio location. In addition, all skill-based and performance enhancement training will be conducted in person on site.
Requirements
- A minimum of two years customer service experience preferably within a sales support environment
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a strong attention to detail.
- Working knowledge of basic mathematical principles.
- Lead by example through positive communication, professional overall demeanor, and time and attendance
- Able to accept feedback and implement those changes.
- Highly organized, able to prioritize and have great time management skills.
- Proficient computer skills including e-mail, internet, Word, and Excel.
- Connect through a U.S.-based internet provider (no VPN).
- Use a secure internet connection (Ethernet preferred).
- Maintain reliable internet speeds of at least 100 Mbps download and 20 Mbps upload.
- Meet company security and technology requirements.
Nice To Haves
- Bilingual in Spanish is an asset.
Responsibilities
- Handle inbound customer calls and provide accurate information and assistance to customers regarding product offerings.
- Outbound calling to past customers and online customer order requests
- Efficiently process product orders, arrange delivery appointments, and process associated payments.
- Ensure all required information for the order is documented accurately in the required systems.
- Resolve any customer concerns about their order.
- Deliver professional and courteous customer service.
- Participate in training programs.
- Optimize call time to drive daily productivity.
Benefits
- Competitive Pay (An hourly rate of $15.00)
- Significant monthly incentive pay.
- Paid time off
- Full time hours
- A great schedule.
- Fully paid training
- Health, Dental and Vision Insurance
- 401K plan with a guaranteed 3% annual company contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
