Customer Focused Team Manager 3

Celestica•Richardson, TX

1d•$123,000 - $169,000

About The Position

The Customer Focused Team Manager 3 leads a significant customer-focused team within a manufacturing site and holds overall business responsibility for executing the business of one or more customers. The role leads the indirect functions needed to execute customer business and some or all manufacturing activities. Direct reports may include program management and some or all of supply chain management, engineering, quality, and manufacturing operations; functions that do not report directly are managed through a matrix structure. The manager is accountable for execution within cost budgets, customer satisfaction and loyalty, continuous improvement, and the business's overall financial performance. The position reports to a Director or General Manager and may have dotted-line responsibility to a GCU GBOM. It independently represents the company to senior-level customer contacts and acts as the senior customer contact under the general direction of GCU. The role sets direction and priorities, establishes long-term plans and policies, develops department budgets and goals, and allocates resources to meet customer requirements. It monitors execution through MOR and other metrics, reports performance to customers and site or GCU leadership, and leads corrective action when results are out of target. It is responsible for financial metrics, forecasts, budgets, and customer pricing in coordination with Sales/Business Development. The manager also selects, develops, evaluates, and manages employees and leads cross-functional process improvement and company or site initiatives. The position is performed in a manufacturing environment, with occasional exposure to noise, dust, chemicals, operating machinery, and temperature extremes. Duties may involve sustained visual concentration on computer monitors or detailed data, and occasional overnight travel.

Requirements

Ten or more years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge of production processes and the tools and equipment used.
In-depth understanding of the business unit and how decisions affect customer satisfaction, product quality, inventory, on-time delivery, and financial performance.
Ability to coordinate a wide variety of resources to meet production quality, operational, supply chain, and financial targets, using CLS Project Management methodology where appropriate.
Comprehensively developed skills in CLS-defined Personal Attributes, Interpersonal, Business Technical, and Leadership competencies.
Ability to communicate effectively with a wide variety of internal and external customers.
Ability to lead, manage, mentor, train, and motivate a diverse group of employees to achieve challenging targets within tight deadlines in a dynamic manufacturing environment.

Responsibilities

Lead a significant Customer Focused Team (CFT) within a site and take overall responsibility for executing the business of a customer or group of customers.
Manage direct-report and matrixed functions, including program management and applicable supply chain, engineering, quality, and manufacturing operations teams.
Ensure the CFT generates value for customers, develop customer loyalty, and lead comprehensive action plans to resolve customer issues.
Drive continuous improvement in CFT activities using lean and Six Sigma methodologies.
Set CFT direction and priorities, establish policies and guidelines, and evaluate results against objectives.
Allocate resources, tools, equipment, and support to meet customer requirements.
Monitor business execution using MOR and other appropriate metrics, report performance to customers and site management, and report to GCU leadership where required.
Lead action plans to correct performance that is out of target.
Manage the business's financial performance, including pricing, service billing, ROIC, and accounts receivable, in accordance with contract and quotation requirements.
Recommend and manage the CFT budget and financial forecast.
Work with Sales/Business Development to establish customer prices for new business or periodic pricing reviews.
Identify new services for customers.
Select employees, assign objectives, review performance, approve compensation, coach employees, approve disciplinary actions, and reassign personnel to optimize CFT performance.
Improve employee satisfaction within the CFT.
Participate in and lead cross-functional process improvement groups and support corporate or site-wide initiatives.
Represent the company independently to customers at working and senior levels and serve as the senior customer contact under general GCU direction.
Coordinate resources to meet production quality, operational, supply chain, and financial targets.