Customer Focused Team Manager 3

Celestica International LP•Richardson, TX

3d•$123,000 - $169,000

About The Position

The Customer Focused Team Manager leads a significant customer-focused team within a manufacturing site and has overall business responsibility for executing the business of one or more customers. The role leads the indirect functions needed to deliver customer business, including program management and some or all of supply chain management, engineering, quality, and manufacturing operations. Functions that do not report directly are managed through a matrix structure. The manager is accountable for customer value and loyalty, operational and financial performance, and continuous improvement. The role reports to a Director or General Manager, may have dotted-line responsibility to a GCU GBOM, and acts as a senior customer contact under the general direction of GCU. The position provides direct or indirect supervision to managers and employees in a large site. It operates within broad site objectives and corporate policy, establishes goals and long-term plans, develops department budgets, and recommends policy changes. The manager coordinates departmental activities and is accountable for results involving costs, methods, and employees. This includes selecting and coaching employees, reviewing performance, approving compensation and disciplinary actions, and optimizing personnel assignments. The role represents the company independently to senior-level customer contacts and regularly interacts with senior management or executives across functions, divisions, and customers. Duties are performed in a manufacturing environment. Occasional overnight travel is required. The stated salary range is $123,000–$169,000.

Requirements

Ten or more years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge of production processes and the tools and equipment used.
In-depth understanding of the business unit and how decisions affect customer satisfaction, product quality, inventory, on-time delivery, and financial performance.
Ability to coordinate a wide variety of resources to meet production, quality, operational, supply chain, and financial targets, using CLS Project Management methodology where appropriate.
Comprehensively developed skills in CLS-defined Personal Attributes, Interpersonal, Business Technical, and Leadership competencies.
Ability to communicate effectively with a wide variety of internal and external customers.
Ability to lead, manage, mentor, train, and motivate a diverse group of employees to achieve challenging targets within tight deadlines in a dynamic manufacturing environment.

Responsibilities

Lead a significant Customer Focused Team (CFT) within a site and oversee execution of business for one or more customers.
Manage program management and applicable supply chain, engineering, quality, and manufacturing operations functions, directly or through a matrix structure.
Ensure the CFT generates value for the customer and develop customer loyalty.
Lead the creation and implementation of action plans to resolve customer issues and correct performance outside target conditions.
Drive continuous improvement in CFT activities using lean and Six Sigma methodologies.
Plan, manage, and control CFT performance by setting overall direction and priorities.
Identify new services for customers and establish policies and guidelines for the function.
Allocate resources, tools, equipment, and support to meet customer requirements.
Monitor business execution using MOR and other appropriate metrics, and report performance to customers, site management, and GCU leadership as required.
Manage the financial performance of the business, including pricing, service billing, ROIC, and accounts receivable, in accordance with contract and quotation requirements.
Recommend and manage the CFT budget and financial forecast, and work with sales/business development on customer pricing and pricing reviews.
Select employees, assign objectives, review performance, approve compensation, coach employees, approve disciplinary actions, and reassign personnel as needed.
Improve employee satisfaction within the CFT.
Participate in and often lead cross-functional process improvement groups, and support corporate or site-wide initiatives.
Represent the company independently to customers at working and senior levels, and act as the senior customer contact under GCU's general direction.
Develop department budgets, goals, and multi-year plans, and coordinate departmental activities and resources.
Build cross-functional relationships and maintain positive relationships with key customers, suppliers, and other stakeholders.