Customer Focus Expert (The Framery)
About The Position
SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. At The Framery, we believe in making the ordering and obtaining of glasses simple and exceptional. We do this by empowering our employees to tackle problems without asking permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our Customer Focus Experts have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience.
Requirements
- 2-3 years minimum customer service experience
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- Computer literacy skills with the ability to type at least 40 wpm
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah
Nice To Haves
- Inbound sales and Contact Center experience a plus!
- A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
- A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
Responsibilities
- Process a variety of inbound and outbound work items concurrently across phone, chat, email, and MMS channels across multiple business units
- Provide top-notch customer service in a fast-paced, multifaceted environment by recommending frame styles and placing and servicing orders
- Consult customers on the best value for their glasses purchases
- Verify glasses prescriptions by processing inbound faxes from customers and eye care providers
- Contact eye care providers to acquire prescriptions for our customers
- Performer other duties as assigned by leadership
Benefits
- Amazing medical, dental, and vision coverage
- 401(k) match
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
