Customer Fleet Advisor - Power & Energy

Finning • Edmonton, AB

7d • Onsite

About The Position

Reporting to the CVA Execution Manager, this role is responsible to deliver the maintenance services to customers through monitoring machine hour usage and coordinating appointments to complete services within specific on-time delivery parameters.

Requirements

• Strong communication skills, both written and verbal
• Strong interpersonal skills
• Strong organizational and prioritization skills
• Demonstrated commitment to safety culture
• Strong decision making involving varied levels of risk and ambiguity
• Ability to adapt to change in the work environment to deal with frequent change, delays or unexpected events
• Strong customer relationship management
• Solid and effective negotiation skills
• Demonstrated actions and decisions consistently in alignment with customer and Finning’s best interests
• Self-motivated and ability to work with minimal supervision
• Strong detail oriented
• Ability to sell complete service offerings to customers
• Knowledge of quoting repair options and repair structure and job set up, SWIP management process and financial impacts
• Proficient in MS Office applications, specifically Access, Excel and Word
• Understanding of Finning’s Customer Service Commitment, warranty program, service billing process and procedures, Finning and Caterpillar warranty processes
• Understanding of work task safety requirements and risks
• Ability to use SIS to validate parts lists and service checklist requirements
• 3-5 years experience in customer service, Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty
• Infor M3 extensive working knowledge
• Understanding of financial impacts of contract management

Nice To Haves

• Proficient in INFOR and internal systems is an asset
• Experience with Power Systems (CAT and Non CAT) considered an asset

Responsibilities

• Manage customer interaction by responding to incoming service and customer inquiries and telephone calls.
• Inform customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.
• Update monitoring spreadsheets, VisionLink and other contract administration tasks.
• Support other team members with training and overflow work.

Benefits

• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed