Customer Field Test Technician (GR 25) 1

PACCAR•Vernon, WA

About The Position

PACCAR is seeking a Customer Field Test Engineering Specialist to support the Powertrain Validation team. This role plans, organizes, and monitors assigned North American powertrain field tests, including testing new or modified components. It also involves working with customers and service dealers to ensure components are correctly installed and maintained, compiling test results, and assisting with failure analysis. The technician supports customer issues during off-shift hours on an on-call basis and works with customers and service dealers at their sites. The role requires up to 30% travel. PACCAR’s Technical Center provides engineering, product development, and testing services to the company’s truck and engine divisions and is located in the Skagit Valley, about 65 miles north of Seattle, Washington.

Requirements

At least 10 years of relevant work experience.
Ability to work well in a team environment.
Excellent technical and communication skills.
Experience coordinating technical work within and between organizations.
Knowledge of commercial vehicle technologies and customer usage patterns.
Strong interpersonal and communication skills.
Self-directed, with demonstrated resourcefulness, initiative, and innovation.
Ability to manage personal workload and flexibility and initiative to respond to shifting time and project demands.
Associate’s degree or a Technical Certificate in Diesel/Automotive Technology.

Nice To Haves

Mechanical aptitude and experience preferred.

Responsibilities

Plan, coordinate, and conduct moderately scoped projects with minimal supervision, including analyzing requests, defining requirements, and developing preliminary project plans, budgets, and schedules.
Plan, organize, monitor, and conduct assigned North American powertrain field tests, including tests of new or modified components.
Interface with customers and dealers to help ensure correct component installation and maintenance.
Design test fixtures and specify required instrumentation, equipment, vehicles, loading configurations, and data-processing techniques.
Support test setup, verify equipment readiness, and perform preliminary data checks.
Lead and participate in data collection, analysis, field testing, and development of new or improved test methodologies.
Compile test results and assist with failure analysis.
Prepare and present reports, results, conclusions, recommendations, and performance or reliability observations to divisions or management as needed.
Foster communication and productive working relationships across departments and with all levels of management.
Respond on call to customer issues during off-shift hours and visit customer and service dealer sites, requiring up to 30% travel.

Benefits

Competitive salary and 401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Minimum of 10 paid vacation days, 12 paid holidays, and sick leave.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts and a health savings account.
Paid short- and long-term disability program.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.
Opportunity to work alongside experienced colleagues recognized as experts in their field.
Holiday gift.