Customer Field Test Technician (GR 25) 1

PACCAR•Mount Vernon, WA

3d•$90,400 - $141,800

About The Position

PACCAR is seeking a Customer Field Test Engineering Specialist to support the Powertrain Validation team. The role plans, organizes, and monitors assigned North American powertrain field tests, including tests of new or modified components. It also serves as a customer and dealer interface to help ensure correct component installation and maintenance, compiles test results, and assists with failure analysis. The technician will be on call to support customer issues during off-shift hours and will work with customers and service dealers at their sites, requiring up to 30% travel. The PACCAR Technical Center supports PACCAR’s truck and engine divisions through product development and testing. It is located in the Skagit Valley, about 65 miles north of Seattle, Washington. The role plans and conducts moderately scoped projects with minimal supervision, supports test setup and data collection, develops or improves test methods, and reports findings and recommendations to divisions or management.

Requirements

10 or more years of relevant work experience.
Ability to work well in a team environment.
Excellent technical and communication skills.
Experience coordinating technical work within and between organizations.
Knowledge of commercial vehicle technologies and customer usage patterns.
Strong interpersonal and communication skills.
Self-direction and demonstrated resourcefulness, initiative, and innovation.
Ability to manage personal workload and flexibility and initiative to respond to changing time and project demands.
Associate’s degree or a technical certificate in Diesel or Automotive Technology.

Nice To Haves

Mechanical aptitude and experience.

Responsibilities

Plan, organize, monitor, coordinate, and conduct assigned North American powertrain field tests and moderately scoped projects.
Analyze requests, define requirements, and develop preliminary project plans, budgets, and schedules.
Monitor field tests of new or modified components and interface with customers and dealers to help ensure correct component installation and maintenance.
Design test fixtures and specify instrumentation, equipment, vehicles, loading configurations, and data-processing techniques.
Support test setup, verify equipment readiness, and perform preliminary data checks.
Lead and participate in data collection, analysis, and field testing.
Develop new or improved test methodologies and support continuous improvement.
Compile results and assist with failure analysis.
Prepare and present reports, conclusions, recommendations, and performance or reliability observations to divisions or management.
Foster effective communication and working relationships across departments and with all levels of management.
Respond on call to customer issues during off-shift hours and work with customers and service dealers at their sites.

Benefits

Competitive salary.
401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 vacation days, 12 paid holidays, and sick leave.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts and a health savings account.
Paid short- and long-term disability program.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.
Holiday gift.