Customer Field Representative

Alliant Energy • Cedar Rapids, IA

3d

About The Position

Accurately read and record meter readings on assigned customer routes according to schedules, billing requirements, and customer or company requests. The role also collects customer accounts and connects and disconnects electric service. This is an entry-level position with no residency requirements. Training is conducted at the Cedar Rapids Operations Center. The position is not included on the rotation call-out list for after-hours emergency calls and is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Requirements

• High school diploma or GED equivalent.
• Subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Responsibilities

• Read and record meter readings accurately, including resetting demand meters and changing charts, tapes, or cartridges.
• Arrange appointments or self-reads for inside meters.
• Report and replace broken or missing meter seals, and report meter damage or signs of tampering.
• Maintain positive public relations with customers; verify customer meter numbers and names; explain company policies; and report complaints and questions.
• Observe metering and service installations and report irregular or hazardous conditions.
• Visually check for inoperative clocks or potential indicating devices.
• Read load research meters using hand-held devices with a probe, without laptops.
• Upload and download processors for information transfer.
• Change cartridges on residential and commercial meters.
• Complete meter-reading recheck requests for customers or billing personnel, final-read requests, and postings.
• Perform duties supporting credit and collection policies while encouraging positive customer relations.
• Disconnect and reconnect electric meters on residential services (self-contained, single phase up to 200 amps, and no network meters).
• Periodically change out single-phase electric meters on residential services up to 200 amps.
• Participate in safety meetings and perform work according to established procedures, operating practices, and safety rules.
• Train new employees on meter reading, equipment use, and operating procedures.
• Perform other duties that are similar, related, or incidental to the position.
• Report to work fit for duty and free from the effects of drugs and alcohol.

Benefits

• Comprehensive total rewards package, including competitive compensation and benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED