Customer Field Representative

Alliant Energy•Cedar Rapids, IA

4d•$35 - $40

About The Position

The Customer Field Representative accurately reads and records customer meter readings on assigned routes according to schedules, billing requirements, and customer or company requests. The position also collects customer accounts, connects and disconnects electric service, and supports credit and collection policies while maintaining positive customer relations. This entry-level position has no residency requirements. Training is conducted at the Cedar Rapids Operations Center. The role performs meter reading, meter checks and change-outs, service disconnections and reconnections, and related customer-facing and safety duties. It is not included on the rotation call-out list for after-hours emergency calls.

Requirements

High school diploma or GED equivalent.
Subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).
Must report to work fit for duty and free from the effects of drugs and alcohol.

Responsibilities

Accurately read and record meter readings, including resetting demand meters and changing charts, tapes, or cartridges.
Arrange appointments or self-reads for inside meters.
Report and replace broken or missing meter seals.
Report meter damage and signs of tampering.
Maintain good public relations with customers.
Verify customer meter numbers and names.
Explain company policies and report customer complaints and questions.
Observe metering and service installations and report irregular or hazardous conditions.
Visually check for inoperative clocks or potential indicating devices.
Read load research meters using hand-held devices with a probe; laptops are not used for this task.
Upload and download processors for information transfer.
Change cartridges on residential and commercial meters.
Complete meter-reading recheck requests for customers or billing personnel.
Complete final-read requests for customers and conduct postings.
Perform duties required for satisfactory operation of credit and collection policies in a manner that encourages positive customer relations.
Disconnect and reconnect electric meters on residential services: self-contained, single-phase services up to 200 amps, excluding network meters.
Perform periodic change-outs of single-phase electric meters on residential services up to 200 amps.
Participate in safety meetings.
Perform work according to established procedures, operating practices, and safety rules.
Train new employees on meter reading, equipment use, and operating procedures.
Report to work fit for duty and free from the effects of drugs and alcohol.
Perform other duties that are similar, related, or incidental to the position.