Customer Field Representative

Alliant Energy•Cedar Rapids, IA

About The Position

The Customer Field Representative reads and records customer meter readings on assigned routes according to schedules, billing requirements, and customer or company requests. The role also supports credit and collection policies, collects customer accounts, and connects or disconnects electric service. This is an entry-level position with no residency requirements. Training is located at the Cedar Rapids Operations Center. The representative works with residential and commercial electric meters, handles meter-reading rechecks and final reads, identifies meter damage or tampering, and reports irregular or hazardous conditions. The position includes customer interaction, meter-related service work, and training new employees. Work must follow established procedures, operating practices, and safety rules. The role is not included in the rotation call-out list for after-hours emergency calls.

Requirements

High school diploma or GED equivalent.
Subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).
Must successfully complete a background check and, where applicable, a drug screen.

Responsibilities

Accurately read and record meter readings on assigned routes, including resetting demand meters and changing charts, tapes, or cartridges.
Arrange appointments or self-reads for inside meters.
Report and replace broken or missing meter seals, and report meter damage or signs of tampering.
Maintain good public relations with customers; verify customer meter numbers and names; explain company policies; and report complaints and questions.
Observe metering and service installations and report irregular or hazardous conditions.
Visually check for inoperative clocks or potential indicating devices.
Read load research meters using handheld devices with a probe, without laptops.
Upload and download processors for information transfer.
Change cartridges on residential and commercial meters.
Complete meter-reading recheck requests for customers or billing personnel.
Complete final-read requests for customers and conduct postings.
Perform duties required for satisfactory operation of credit and collection policies while encouraging positive customer relations.
Disconnect and reconnect electric meters on residential services, limited to self-contained, single-phase services up to 200 amps and excluding network meters.
Perform periodic change-outs of single-phase electric meters on residential services up to 200 amps.
Participate in safety meetings and perform work according to established procedures, operating practices, and safety rules.
Train new employees on meter reading, equipment use, and operating procedures.
Report to work fit for duty and free from the effects of drugs and alcohol.
Perform other duties that are similar, related, or incidental to the position.