Customer Field Representative I

Puget Sound Energy • Bellevue, WA

1d • Hybrid

About The Position

This is a permanent Customer Field Representative I position, not a pathway to apprenticeship. The schedule for this position will be Monday – Friday from 8 AM – 4:30 PM. This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites. Step into a dynamic, customer-facing role where every day brings the opportunity to make a real difference in the communities PSE serves! As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands-on technical work, and the satisfaction of directly supporting both customers and the community. If you enjoy variety, problem-solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Requirements

• High school diploma or GED
• Possession of a valid Washington State driver’s license
• One (1) year customer field technician, maintenance, utility construction labor, or warehouse experience within the most recent three (3) years

Nice To Haves

• Previous on the job professional driving experience

Responsibilities

• Providing “on premise” customer assistance throughout PSE service area
• Advising customers of a need to sign for service
• Gathering reads from the meter
• Discussing past due balances with customers
• Reporting potential rate discrepancies
• Reporting theft situations including tampering and energy diversion
• Dealing with customer service disconnects and reconnects
• Perform collection task
• Disconnect single phase self-contained meters
• Reconnect single phase self-contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Short-term disability insurance
• Long-term disability insurance
• Supplemental life insurance
• Accidental death and dismemberment insurance
• Flexible spending accounts for health care
• Flexible spending accounts for dependent daycare
• Employee assistance program (EAP)
• 401(k) investment option
• Cash balance retirement plan
• Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED