Field Customer Service Representative

City of Lubbock•Tx 79404, TX

2d•Onsite

About The Position

Interacts with Field Operations Officers, Police Officers, Lubbock County Sherrif’s Office, various City Agencies and citizens by telephone to process service requests, provide information, or resolve problems.

Requirements

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience.
Knowledge of customer service techniques.
Knowledge of basic office procedures.
Knowledge of State laws and city ordinances.
Ability to deal effectively with others in a courteous manner.
Ability to keep calm and professional in all situations.
Ability to prepare and maintain accurate records.
Ability to speak in a clear, concise, and professional manner.
Ability to interpret state and local laws.
Ability to educate the public on animal related issues.
Ability to operate a variety of office equipment.
Ability to operate a personal computer.
Ability to learn radio-call signs for effective communication.

Responsibilities

Answers telephone calls to ascertain the nature of the citizen's request, problem, or service need.
Obtain necessary information to process service request or resolve problem.
Utilizes specialized software to dispatch and route Field Operations Officers by level of priority.
Provide information to citizens.
Explain policies and procedures.
Prepare and maintain records using computer or other office equipment.
Answer multi-line telephone and route call.
Operates a variety of equipment including, but not limited to: two-way radios, mobile computer terminal, dual monitors to monitor Field Operations and Officer Progression.
Promote programs LAS offers.
Perform related duties as required.