Field Service Representative I

Pharma Logistics • Indianapolis, IN

2d • $22 - $27 • Hybrid

About The Position

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory. This role involves completing responsibility for servicing accounts, coordinating and booking travel for service events, maintaining compliance, accurately recording pharmaceutical inventory, packaging products, coordinating shipping, and developing strong business relationships with customers. The position requires up to 75% travel, including daytime and overnight travel, and the ability to meet client needs through a high level of travel.

Requirements

• High school diploma or GED, or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Must be able to work remotely and in a self-motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office
• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast-paced environment
• Employees must be able to travel via commercial airline, rail, and automobile as necessary to perform job duties.
• Occasional travel may also be required to attend work-related Field Service Representative meetings, training sessions, or company events.

Nice To Haves

• Proven track record in providing superior service to multiple accounts in a multi-city territory
• Experience performing multiple service calls on a daily basis
• Knowledge of pharmaceuticals and controlled substances

Responsibilities

• Complete responsibility for servicing accounts in an assigned territory
• Coordinate and book travel to perform service events to meet and exceed customer expectations.
• Maintain Pharma Dispatch compliance
• Accurate recording of pharmaceutical inventory via a laptop computer
• Package pharmaceutical products into shipping boxes
• Coordinate shipping arrangements with FedEx and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
• Manage and maintain expenses
• Up to 75% of daytime and overnight travel
• Ability to meet client needs through a high level of travel
• Other ad hoc projects & reports

Benefits

• Medical, Dental, and Vision insurance (Blue Cross Blue Shield)
• Group life, AD&D, and long-term disability insurance
• 14 days of paid time off
• Major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day)
• 3% Company contribution on the 1st of the month following 60 days of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED