Field Service Representative I

Landis+Gyr•Kirkland, WA

4d•$63,100 - $76,075•Hybrid

About The Position

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy. Job Summary The Field Service Representative I's objective is to provide technical service expertise to improve the customers' effective use of Company solutions and to correct any system performance issues for new or expanding systems through the proactive technical review of system performance including troubleshooting. Works with system design to meet customer requirements as well as assisting with defining installation strategies. Communications of changes in Company solutions to facilitate required customer change. On-site training in installation and system operations. Demonstrated competence in Company solutions through self-training including passing competency requirements. Pre-site inspections and coordination of technical data gathering. Technical presentations directed toward training, maintenance, system support, and operations.

Requirements

Bachelor's degree (BA/BS) from a 4-year college or university or 2-year degree from a technical institution
2+ years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact. Combination of experience in lieu of education.
Must have a valid driver's license.
Ability to sit and view computer screens for long periods of time.
The ability to read, write, & speak in English.
Must be current with available OSHA/Safety Training provided by the Company.
If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

Nice To Haves

Experience with utility operations, Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus.
Personal Computer knowledge
Familiarity with Microsoft Office Suite
Keyboard/typing skills
Ability to effectively communicate both verbally and in writing.
Little to no decision-making required
Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations.

Responsibilities

Provides secondary support to Company customer service and the customer with system performance issues.
Provides assistance to customers in implementation, operation, training, and problem resolution.
Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
Completes detailed trip reports and documentation of customer-related activities into Customer Relationship Management (CRM), and prompts filing of expense reports.
Provides management reports that identifies problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training and engineering.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Company’s Code of Conduct and Ethics Policy.
Represents Company in a positive, professional manner when working with both internal and external customers.