Customer Field Operations Technician I, II, or III - Wilmington, NC
About The Position
Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures. This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.
Requirements
- High school diploma or GED.
- 3 years related work experience (for Tech III)
Nice To Haves
- Possess and maintain a valid driver’s license
- Basic computer knowledge working in a Windows environment
- Demonstrated mechanical aptitude
- Two-year degree and or Technical Certifications
- Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes
- Experience in Customer Service
- Demonstrated effective communication (verbal and written) and interpersonal skills
- Safety awareness
Responsibilities
- Perform meter turn-ons and turn-offs
- Delivers disconnect notifications to customers
- Read customer meters
- Install meters and meter sets, may include industrial meters
- Light pilots, test and inspect appliances and gas equipment to ensure proper operation
- Perform farm tap maintenance
- Remove meters
- Respond to high bill requests by performing dial tests, appliance and filter checks
- Meet with customers regarding line relocates
- Change out meters related to the sample testing program
- Repair water heaters, appliances, etc. (Install if licensed)
- Monitor for meter tampering; ensure meters are securely installed
- Monitor atmospheric corrosion and paint as needed
- Locate gas lines
- Inspect/maintain farm tap stations
- First Responder to emergency/leak calls; evaluate and grade leaks
- Assist in training service apprentices
- Assist O&M group with line repairs
- May performs leak surveys
- Assist other departments as needed
- Clear pipelines
- Repair/install temporary clamps on steel risers
- Repair damaged ½” and ¾” plastic services
- Bar test to evaluate and grade underground gas leaks
- Prepare unregulated estimates and maintain computer record keeping
- Perform other duties as assigned
Benefits
- Opportunities for growth and development
- Recognition for your work
- Competitive pay and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
