Customer Field Operations Technician I, II, or III - Wilmington, NC

Duke Energy•Wilmington, NC

10d•Onsite

About The Position

This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures. This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications. Selected candidate must reside within 30 minutes from the Ops Center. Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I, II, or III.

Requirements

High school diploma or GED.
3 years related work experience (for Tech III)
Possess and maintain a valid driver’s license
Basic computer knowledge working in a Windows environment
Demonstrated mechanical aptitude
Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full).
Must be willing to use license(s) for Piedmont Natural Gas Business purposes
Experience in Customer Service
Demonstrated effective communication (verbal and written) and interpersonal skills
Safety awareness
Must work outdoors in adverse weather conditions
flexible work schedule
lifting up to 75 lbs.
frequent bending, stooping, standing, crawling, digging, climbing
works on uneven terrain, many times with heavy vegetation
manual dexterity (hand/eye coordination)
keen eyesight
good hearing
good sense of smell
comes in frequent contact with insects and animals.
This position contains a weight restriction of 275 pounds as an essential function of the job.
Perform on call duty as scheduled/assigned
Weekend and evening work as required and is subject to overtime and some rotating shifts.
Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.
Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Two-year degree and or Technical Certifications

Responsibilities

Perform meter turn-ons and turn-offs
Delivers disconnect notifications to customers
Read customer meters
Install meters and meter sets, may include industrial meters
Light pilots, test and inspect appliances and gas equipment to ensure proper operation
Perform farm tap maintenance
Remove meters
Respond to high bill requests by performing dial tests, appliance and filter checks
Meet with customers regarding line relocates
Change out meters related to the sample testing program
Repair water heaters, appliances, etc. (Install if licensed)
Monitor for meter tampering; ensure meters are securely installed
Monitor atmospheric corrosion and paint as needed
Locate gas lines
Inspect/maintain farm tap stations
First Responder to emergency/leak calls; evaluate and grade leaks
Assist in training service apprentices
Assist O&M group with line repairs
May performs leak surveys
Assist other departments as needed
Clear pipelines
Repair/install temporary clamps on steel risers
Repair damaged ½” and ¾” plastic services
Bar test to evaluate and grade underground gas leaks
Prepare unregulated estimates and maintain computer record keeping
Perform other duties as assigned