Customer Experience Talent Community

Superior Plus•Rochester, NY

2d•Remote

About The Position

This role is part of a Customer Experience Talent Community, focusing on providing excellent customer service, particularly in urgent and safety-related situations. The position involves acting as a primary point of contact, navigating multiple systems, collaborating with various teams, and managing complex customer requests. The company emphasizes a supportive and inclusive work environment, competitive compensation, flexibility, and the use of advanced technology. They also offer employee assistance programs and a strong focus on professional development and safety.

Requirements

Proven ability to solve problems in fast-paced, high-stakes environments.
Strong collaboration skills and comfort working across multiple teams.
Advanced computer proficiency with the ability to multitask across systems.
Ability to build rapport quickly and manage sensitive conversations with professionalism.
High level of adaptability, attention to detail, and sound judgment.
Legal Authorization to work in the country in which you are applying.
Candidate skills, experience, and qualifications.
Candidate’s geographical location.
Market and business considerations.

Nice To Haves

We do not sponsor individuals for employment visas now or in the future for this opening.

Responsibilities

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
Build trust quickly through clear, empathetic communication and confident problem-solving.
Manage complex customer requests involving billing, payments, and service coordination.
Maintain accurate, detailed documentation across platforms.