Customer Experience Talent Community

Superior Plus Propane Talent Acquisition•Calgary, AB

3d•CA$20 - CA$25•Hybrid

About The Position

Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

Requirements

Proven ability to solve problems in fast-paced, high-stakes environments.
Strong collaboration skills and comfort working across multiple teams.
Advanced computer proficiency with the ability to multitask across systems.
Ability to build rapport quickly and manage sensitive conversations with professionalism.
High level of adaptability, attention to detail, and sound judgment.
Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

Responsibilities

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
Build trust quickly through clear, empathetic communication and confident problem-solving.
Manage complex customer requests involving billing, payments, and service coordination.
Maintain accurate, detailed documentation across platforms.

Benefits

Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.
Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexible hybrid work options to help you manage your personal and professional commitments.
Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Consistent daytime schedule.
A dynamic role with exposure to multiple areas of the business.
Meaningful work that directly supports customer safety and experience.
Multiple shift options available, designed to provide flexibility and support work-life balance.
An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.
Eligible for an annual incentive program.