Customer Experience Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

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About The Position

Central Bank is seeking a Part-Time Customer Experience Specialist to join their team. This role supports the Customer Experience team by coordinating and executing various programs, processes, and administrative activities that contribute to a positive customer and employee experience. The specialist will manage routine tasks, monitor feedback and recognition channels, maintain records, and facilitate follow-up activities. The ideal candidate is highly organized, detail-oriented, and passionate about creating exceptional experiences. This position serves as a key support resource for the Customer Experience team, helping maintain engagement, communication, and feedback processes while identifying opportunities for improvement. Through collaboration with employees, departments, and market teams, this position contributes to a consistent and positive experience across the company.

Requirements

• Excellent communication skills, both written and verbal.
• Empathetic and patient, with a strong customer-first mindset.
• Detail-oriented and highly organized.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and support the day-to-day administration of customer experience programs, initiatives, and processes.
• Monitor, document, route, and track customer and employee feedback to ensure timely follow-up and closure while maintaining accurate records.
• Maintain databases, spreadsheets, and other tracking tools to ensure the accuracy of customer experience data.
• Prepare and distribute communications, updates, and program-related materials while maintaining professional and timely communication with stakeholders.
• Review customer and employee feedback to identify recurring themes, service opportunities, and potential friction points.
• Partner with departments, markets, and team members across the organization to support customer and employee experience initiatives and ensure efficient program execution.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed