Customer Experience Specialist

Mac Haik's Southway Ford•San Antonio, TX

5d•Onsite

About The Position

Join Our Team as a Customer Experience Specialist! Mac Haik's Southway Ford is seeking an enthusiastic and customer-focused individual to join our team in San Antonio, TX. If you love helping people and thrive in a fast-paced, positive environment, this is the perfect opportunity for you! About the Role As a Customer Experience Specialist, you will be the warm, welcoming voice and face of our dealership. You will support our commercial fleet customers by ensuring every interaction is exceptional and leaves a lasting positive impression.

Requirements

Positive, outgoing personality with a passion for helping others.
Exceptional customer service and communication skills.
Strong organizational and multitasking abilities.
Professional appearance and attitude.
Comfortable using computers and learning dealership software.
Automotive dealership or customer service experience preferred, but we are happy to train the right person with the right attitude.
Bilingual (English/Spanish) is a plus.

Responsibilities

Deliver an outstanding customer experience in every interaction.
Greet customers with enthusiasm and professionalism.
Answer and direct incoming phone calls promptly and courteously.
Assist customers with questions, appointment scheduling, and follow-up communication.
Support Service Advisors with administrative and customer service needs.
Coordinate information between customers, advisors, and technicians.
Maintain accurate customer records and documentation.
Create a positive, organized, customer-first environment in a fast-paced setting.