Customer Experience Specialist

Bunge•Chesterfield, MO

5d•Hybrid

About The Position

The Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

Requirements

Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
Ability to work and collaborate with cross functional teams
Demonstrated proficiency in Microsoft Office applications required.

Nice To Haves

Some travel required (up to 25%).
Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days work from home. Subject to change).
Perform ad-hoc duties and support special projects as required.
Overtime and holiday work may be necessary to meet business objectives
Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
Experience in agribusiness or related industry preferred.
Experience with SAP, Salesforce & Tableau preferred.

Responsibilities

Serve as the primary point of contact and trusted liaison for a dedicated portfolio of Food Solutions accounts, fostering strong, lasting relationships.
Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.
Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals.
Proactively manage "contract drag," running and distributing essential reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure inventory management.
Contribute to Bunge's Request for Proposal (RFP) processes as needed.
Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness.
Investigate and resolve complex price discrepancies, demonstrating a deep understanding of price structures, margins, costs, and the SAP pricing routine.
Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing.