Customer Experience Specialist

Majestic Steel • Pepper Pike, OH

8d • Hybrid

About The Position

At Majestic Steel, we’re more than a steel service center — we’re a team of problem solvers, innovators, and relationship builders. As a Customer Experience Specialist, you’ll support our Sales team and customers by entering and managing orders, providing updates, and ensuring every detail is accurate and on time. If you thrive in a fast-paced environment, love building relationships, and take pride in delivering exceptional service, this is your opportunity to make an impact. Why Work With US: Work Setting: Hybrid work schedule after successful completion of training; onsite Tuesday, Wednesday and Thursday, remote Monday and Friday Hours: Monday – Friday, 8:00 am – 5:00 pm Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more! Impact: Ensures all orders are entered and fulfilled accurately, directly leading to customer satisfaction and loyalty

Requirements

• Bachelor's Degree or equivalent work experience.
• Experience with Microsoft Office products and Windows-based applications.
• Excellent verbal and written communication abilities to interact effectively with customers and team members at all levels
• Strong organizational and multi-tasking abilities
• Adaptability to change in a fast-paced environment

Nice To Haves

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products

Responsibilities

• Order Entry: Administer sales orders with precision and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.
• Documentation: Maintain detailed records of all important activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and participate in additional job-related responsibilities as assigned

Benefits

• Medical, Dental and Vision Insurance
• 401k Retirement Plan (100% employer match)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• PTO
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level