Customer Experience Specialist

SBT Global • La Palma, CA

1d • Onsite

About The Position

The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint.

Requirements

• 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level
• Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications
• Experience with CRM platforms and order management systems required
• Highly organized with the ability to manage competing priorities without sacrificing quality

Nice To Haves

• Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage

Responsibilities

• Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone
• Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution
• Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen
• Support partners and accounts with order management, sampling, marketing materials, and general account needs
• Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives
• Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions
• Maintain accurate documentation, order records, and reporting on a timely basis
• Represent BRG Skin with professionalism, discretion, and integrity in every interaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed