Customer Experience Specialist – Insurance Call Center (Austin, TX)

We Insure • Austin, TX

23d • Onsite

About The Position

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by managing inbound calls, chat support, and case work, with occasional outbound follow up. You’ll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment.

Requirements

• 1+ year of call center experience required
• 2+ years of customer service experience, including call center experience
• Clear communication skills and attention to detail
• Ability to multitask across systems and platforms
• Reliable, adaptable, and team oriented
• Comfort working in a fast paced, metrics driven environment
• Texas Property and Casualty license preferred. Willingness to obtain required.

Nice To Haves

• Insurance experience preferred

Responsibilities

• Serve as the first point of contact for inbound calls and chat support
• Handle billing questions, policy changes, and cancellation
• Navigate multiple carrier systems to resolve requests accurately
• Work in a high volume contact center environment across multiple carriers
• Maintain performance metrics for quality, handle time, and attendance
• Document all interactions clearly and professionally
• Support customer retention and identify opportunities to expand coverage

Benefits

• We Insure covers exam fees for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed