Customer Experience Expert - Reception/Call Center
About The Position
Waterworks Aquatics is seeking enthusiastic, empathetic, and confident individuals to join their front-desk team. This role is ideal for those who thrive in fast-paced, customer-focused environments and enjoy helping others, communicating clearly, and creating memorable experiences. This is an active, on-your-feet role involving movement around the facility, face-to-face support for families, and maintaining lobby organization. The position requires weekend availability. Responsibilities include greeting families, handling lesson registrations, answering questions, and ensuring each guest feels valued within a positive, team-oriented setting. Waterworks Aquatics is a premier swim school dedicated to teaching swimming techniques to children and adults.
Requirements
- At least 17 years old
- Minimum of 2 years of customer service experience
- High school diploma or equivalent
- Strong verbal communication skills
- Strong computer skills
- Proficient typing (40+ WPM)
- Comfort with basic POS systems
- Weekend availability required
Nice To Haves
- Passion — you genuinely enjoy helping others and creating positive experiences.
- Adaptability — you stay calm and professional while juggling multiple tasks.
- Integrity — you handle payments, information, and communication responsibly.
- Approachability — you communicate with warmth and empathy in person and by phone.
- Drive — you’re comfortable discussing lessons with families and helping them enroll.
Responsibilities
- Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
- Register new customers, schedule lessons, process payments, and manage accounts.
- Communicate clearly and help families choose the right lesson packages.
- Listen with empathy and find creative solutions to meet families’ needs.
- Enjoy interacting with children and families in a lively, fast-paced environment.
- Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
- Work as part of a supportive team to reach registration and retention goals.
Benefits
- Paid Training
- Growth Opportunities
- Flexible Hours
- 401(k) with company match
- Dental & vision insurance (available for part-time and full-time employees)
- Paid training and performance reviews every six months
- Appreciation events, company parties, and free snacks throughout the year
- Employee discounts and opportunities for professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
