Virtual Center Experience Expert

CORE BANK•Omaha, NE

4d•Onsite

About The Position

Universal Banker's are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming customer calls and inquiries to the bank. They provide information in response to inquiries and requests via telephone or email about account maintenance, products, and services. A Virtual Center Universal Banker's responsibilities include: Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience. A smile should be detected in your voice! Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM). Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services. Opening, closing and performing maintenance on accounts. Building relationships with customers by identifying needs and offering solutions. Providing accurate information to customers based on product and service knowledge and understanding of the banking industry. Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support. Participating in training and development programs. Upholding the Bank's image through a professional presence. Complying with all applicable policies, laws, and regulations. Performing additional clerical duties such as offering support through a service help desk for internal and external business partners. Regular attendance is required Other activities, duties or responsibilities that are required of the employee may be assigned. This is not a remote position. Position is located on-site at our Headquarters building in Omaha, NE.

Requirements

High school diploma or equivalent required
Strong customer service, communication and problem solving skills
Proficient computer skills
Basic math skills
Knowledge of telephone and business etiquette
Basic PC operation - understanding of Microsoft Office and Internet
Basic telephone system operation
Ability to maintain confidentiality
Ability to effectively function as a team player
Ability to work with limited supervision

Nice To Haves

Previous banking experience preferred, but not required

Responsibilities

Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience.
Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services.
Opening, closing and performing maintenance on accounts.
Building relationships with customers by identifying needs and offering solutions.
Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
Participating in training and development programs.
Upholding the Bank's image through a professional presence.
Complying with all applicable policies, laws, and regulations.
Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.
Regular attendance is required
Other activities, duties or responsibilities that are required of the employee may be assigned.